Return & Refund Policy
Last updated: 20/09/2026
At BrakePads.in, we strive to supply the correct car spare parts in good condition. This Return & Refund Policy applies to purchases made through brakepads.in.
1. Return Window
Eligible items may be returned within 7 days of delivery.
To request a return, please email support@brakepads.in with:
- Your order number
- Product name and quantity
- Reason for return
- Clear photos of the product, packaging, and any issue, where applicable
2. Conditions for Returns
To be eligible for a return, the product must:
- Be returned within 7 days of delivery.
- Be in the same sold condition in which it was received.
- Be unused, uninstalled, unaltered, and undamaged.
- Include original packaging, labels, manuals, accessories, and any items supplied with it.
- Not have been tampered with, modified, painted, fitted, or used in a vehicle.
We may decline returns that do not meet these conditions, including parts that have been installed or show signs of use, damage, wear, alteration, or improper handling after delivery.
3. Wrong, Damaged, or Defective Products
If you receive a product that is damaged in transit, defective, incorrect, or materially different from what you ordered, please contact us at support@brakepads.in as soon as possible after delivery, with supporting photographs or videos.
After review, we may offer an appropriate remedy, including replacement, repair where applicable, or refund, in accordance with applicable Indian consumer-protection laws.
4. Return Approval and Shipping
Please do not send a product back without receiving return instructions from us.
Once your return request is approved, we will provide the return address and instructions. The customer is responsible for safely packing the item to prevent damage during return transit.
For returns due to an incorrect, damaged, or defective item supplied by us, return-shipping arrangements or costs will be handled as communicated during the approval process. For other approved returns, return-shipping charges may be borne by the customer.
5. Refunds
After we receive and inspect the returned product, we will notify you whether the refund has been approved.
If approved, the refund will be processed to the original payment method, subject to any applicable deductions that were disclosed before approval, such as return shipping costs for non-defective returns.
Payment providers and banks may take additional time to reflect the refunded amount in your account.
6. Order Cancellation
Cancellation requests must be sent to support@brakepads.in as soon as possible. Orders that have already been dispatched may not be cancellable and may instead be subject to this Return & Refund Policy.
7. Consumer Rights
Nothing in this policy limits or excludes any rights available to consumers under applicable laws in India, including the Consumer Protection Act, 2019 and other applicable rules and regulations.
8. Contact Us
For return, refund, cancellation, or product-related queries, contact:
Email: support@brakepads.in
Website: brakepads.in